FAQ

Delivery Time: Our email delivery is incredibly fast! You can expect to receive your order within 1-10 minutes after purchase.

How the Pack Reaches You: Once you’ve placed your order, the pack will be delivered directly to your email. This ensures a swift and secure delivery process, allowing you to access your purchase within minutes.

Yes, there are definitely free sound packs to get a flavour of Sample Gems. These packs are a great way to explore different sounds and loops at no cost.

We regularly release new sound packs to keep our library fresh and inspiring. Be sure to sign up for our newsletter to stay updated on new releases and special offers.

Due to the digital nature of our products, we do not offer refunds or exchanges once a sound pack has been downloaded. Please listen to the previews and read the product descriptions carefully before making a purchase.

Yes, you can use our sound packs for both personal and commercial projects. We love to see our sounds being used creatively in various productions!

No, reselling the sound packs from Sample Gems is strictly prohibited. Our sound packs are provided for personal use only. While you are free to use the sound packs for your own commercial projects and productions, the license does not permit the redistribution or resale of the packs themselves. Unauthorized distribution, resale, or commercial use of our sound packs in any form is a violation of our terms and conditions. We take intellectual property rights seriously and enforce them to ensure the integrity and exclusivity of our products for all customers. Thank you for respecting our policy.

If you have any trouble downloading or accessing your sound pack, please contact our customer support team. We’re here to help resolve any issues promptly.

Once your purchase is complete, you’ll receive an email with a download link. Clicking the link will allow you to download the sound pack as a ZIP file, which you can then unzip and use in your projects.