Refund policy

We have a no return policy, which means you can only request a return if the product is damged or  incomplete. Please choose your order carefully.

At any problems please contact us at  support@samplegems.com. Please note that returns will need to be sent to the following address: support@samplegems.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@samplegems.com.